Start Intake -- ISP Triage Intake System

These match the proposed commercial packages on isptriage.com. Business hours are 10:00 AM – 4:00 PM CST. After-hours availability is an extra $1,000–$2,500 / month depending on frequency. List rate stays $195/hour. Retainers and hour banks are billed through Stripe.

One-time

Single purchase — does not renew. No written SLA on hour banks.

Hour bank — 20 hours (1 month)

One-time / no SLA

$3,720 one-time

20 hours for one month at $186 / hour, used 10:00 AM – 4:00 PM CST. Unused hours carry into the next month. One-time payment — no renewal, no written SLA.

Hours apply 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
One-time purchase — does not renew
Unused hours carry into the next month, then expire
Best-effort response — no written SLA
Queued ahead of pure T&M work
Overage billed at $195 / hour

Hour bank — 40 hours (1 month)

One-time / no SLA

$6,600 one-time

40 hours for one month at $165 / hour, used 10:00 AM – 4:00 PM CST. Unused hours carry into the next month. One-time payment — no renewal, no written SLA.

Hours apply 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
One-time purchase — does not renew
Unused hours carry into the next month, then expire
Best-effort response — no written SLA
Queued ahead of pure T&M work
Overage billed at $195 / hour

Hardware / misc purchase

One-time custom amount

Amount (USD)

$ one-time

One-time charge for agreed hardware or misc purchases. Enter the dollar amount that was agreed.

$1 increments
One-time payment through Stripe — does not renew
Use only when a hardware or misc amount has been agreed
No included hours or SLA attached

Month to month

Recurring billing through Stripe. Cancel anytime in the customer portal.

Monthly

On-demand

Time & materials

$195 / hour

Best for infrequent, project, or overflow work during business hours (10:00 AM – 4:00 PM CST). No monthly commitment.

$195 / hour list rate, 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
1 hour minimum, then 15-minute increments
Best-effort response — no written SLA

Standard

10:00 AM – 4:00 PM CST

$2,340 / mo

12 hours / month at $195 / hour. Coverage 10:00 AM – 4:00 PM CST.

Business hours: 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
Unused hours roll one payment term, then expire
Cannot exceed paid hours in the current exchange window
P1 response: 1 hour
P2 response: 4 hours
P3: next business day
P4: 2 business days

Priority Recommended

Faster SLA, 10:00 AM – 4:00 PM CST

$3,720 / mo

20 hours / month at $186 / hour during business hours (10:00 AM – 4:00 PM CST). Recommended when an SLA is required.

Business hours: 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
Unused hours roll one payment term, then expire
Cannot exceed paid hours in the current exchange window
P1 response: 30 minutes
P2 response: 2 hours
P3: 4 business hours
P4: 1 business day

Premium

Highest coverage, 10:00 AM – 4:00 PM CST

$6,630 / mo

40 hours / month at $166 / hour during business hours (10:00 AM – 4:00 PM CST). Frequent after-hours coverage is quoted at the high end of the add-on.

Business hours: 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
Unused hours roll one payment term, then expire
Cannot exceed paid hours in the current exchange window
P1 response: 15–30 minutes
P2 response: 1 hour
P3: 4 business hours
P4: 1 business day

Custom amount

Misc monthly

Monthly amount (USD)

$ / mo

Enter any whole-dollar monthly amount (minimum $1). Used for custom quotes and billing tests.

$1 increments
Billed monthly through Stripe
No included hours or SLA attached

Quarterly

Hour bank — 20 hours

Prepaid / quarter

$10,530 / quarter

20 hours / month prepaid each quarter (60 hours) at $175.50 / hour (10% off list), used 10:00 AM – 4:00 PM CST.

Hours apply 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
Unused hours roll one payment term, then expire
Cannot exceed paid hours in a 3–6 month exchange
Queued ahead of pure T&M work
Overage billed at $195 / hour

Hour bank — 40 hours

Prepaid / quarter

$19,890 / quarter

40 hours / month prepaid each quarter (120 hours) at $165.75 / hour (15% off list), used 10:00 AM – 4:00 PM CST.

Hours apply 10:00 AM – 4:00 PM CST
After-hours availability: extra $1,000–$2,500 / month depending on frequency
Unused hours roll one payment term, then expire
Cannot exceed paid hours in a 3–6 month exchange
Queued ahead of pure T&M work
Overage billed at $195 / hour

Half year

No packages listed yet — contact us for half year billing.

Full year

No packages listed yet — contact us for full year billing.

Client Intake Registration